Shipping Policy

Delivery Time

Delivery across Australia typically takes 7 to 14 business days after payment confirmation.

In some cases, delivery may take up to 20 business days, depending on shipping carrier operations, customs processing, and local logistics conditions.

Order Tracking

Tracking numbers are usually provided within 1 to 2 business days after your order has been processed and shipped.

Once your order has been dispatched, you will receive a tracking code via email so you can monitor the delivery status at any time.

Delayed, Lost, or Missing Orders

If your order is not delivered within 30 days after payment confirmation, please contact our support team.

If the package is confirmed as lost in transit or affected by a logistics issue, we will issue a full refund or provide a replacement, depending on your preference.

Before processing a refund, we may need to verify the shipment status with the carrier.

Delivery Responsibility

Customers are responsible for providing an accurate shipping address and ensuring someone is available to receive the package if required.

If delivery cannot be completed after multiple attempts, the package may be held by the local carrier or at a nearby collection point, such as an Australia Post facility.

Additional storage, handling, or redelivery fees may apply if the package is not collected within the carrier's specified timeframe.

Any fees charged by the carrier for unclaimed packages are the responsibility of the customer.

Need Help?

If you experience any issues with your delivery, please contact our customer support team. We will be happy to assist you and work with the carrier to resolve the situation as quickly as possible.